Thank you for shopping with us! We strive to provide high-quality digital products that meet your needs. Due to the nature of digital products, refunds can be complex. Please read our refund policy carefully to understand your rights and options.

1. Eligibility for Refunds

We offer refunds under the following conditions:

Defective or Faulty Products: If the digital product is defective or does not function as described, you are eligible for a refund within [insert time period, e.g., 14 days] from the date of purchase.
Non-Delivery: If you do not receive access to the digital product or it is not delivered due to an error on our part, you may request a refund within [insert time period, e.g., 7 days] from the purchase date.

Refunds are not available in the following cases:

Change of Mind: We do not offer refunds if you simply change your mind or no longer wish to use the digital product.
Buyer’s Remorse: If you decide that the product does not meet your needs after purchase, a refund will not be granted.
Product Misuse: If the product has been used in a manner that violates our terms of service or intended use, a refund will not be issued.

2. Requesting a Refund

To request a refund, please follow these steps:

1. Contact Us: Reach out to our support team at support@thesvgprints.com with the subject line “Refund Request” and include your order number and reason for the request.
   2. Provide Evidence: If applicable, provide evidence of the issue you are experiencing, such as screenshots or error messages.
   3. Review Process: We will review your request and respond within [insert time period, e.g., 5 business days]. If approved, we will process the refund to the original payment method.

3. Refund Processing

Time Frame: Refunds will be processed within [insert time period, e.g., 7-10 business days] after approval.
Payment Method: Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for your financial institution to process the refund.

4. Policy Changes

We may update this refund policy from time to time. Any changes will be posted on our website, and the updated policy will be effective immediately upon posting.

5. Contact

Thank you for your understanding and for choosing our digital products. If you have any questions or concerns regarding our refund policy or to submit a refund request, please don’t hesitate to reach out to us at support@thesvgprints.com.