Privacy Policy

This Privacy Policy describes how The SVG Prints (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from thesvgprints.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide our Services, we collect and have collected personal information about you over the past 12 months from a variety of sources, as outlined below. The information we collect and use varies depending on how you interact with us and our website.

In addition to the specific uses mentioned below, we may use the information we collect about you to communicate with you, provide our Services, comply with legal obligations, enforce our terms of service, and protect or defend our Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we collect about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or can be associated with you. Below are the categories and specific types of personal information we collect:

Information We Collect Directly From You

Information that you submit directly to us through our Services may include:

Basic contact details: such as your name, address, phone number, and email address.
Order information: including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information: including your username, password, and security questions.
Shopping information: such as the items you view, add to your cart, or include in your wishlist.
Customer support information: including the details you provide in your communications with us, for example, when contacting us through the Services.

Certain features of our Services may require you to provide specific information about yourself. While you may choose not to share this information, doing so may limit your ability to use or access certain features.

Information We Collect Through Cookies

We automatically collect certain information about your interactions with our Services (“Usage Data”). This is done through the use of cookies, pixels, and similar technologies (“Cookies”). Usage Data may include details such as how you access and use our website and account, device and browser information, network connection details, IP address, and other information regarding your activity on our Site.

Information We Obtain from Third Parties

We may also obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

Companies that support our Site and Services.
Our payment processors, who collect payment information (e.g., credit or debit card details, billing address) to process payments and fulfill your orders.
When you visit our Site, interact with emails we send, or engage with our Services or advertisements, we or third parties we work with may collect information through tracking technologies like pixels, web beacons, and cookies.

Any information obtained from third parties will be handled in accordance with this Privacy Policy. We are not responsible for the accuracy of the information provided by third parties or their policies and practices. For more information, please see the section Third Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services. We use your personal information to provide you with our products and services, including processing payments, fulfilling orders, sending notifications related to your account or transactions (e.g., purchases, returns, exchanges), managing your account, arranging for shipping, facilitating returns or exchanges, and enabling you to post reviews. This is necessary for us to perform our contract with you.
Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing communications via email, text, or postal mail, and showing you advertisements for our products or services. We may also use your personal information to personalize your experience with our services and advertisements on our Site or other platforms.
Security and Fraud Prevention. We use your personal information to detect, investigate, or take action against fraudulent, illegal, or malicious activities. If you have an account with us, it is your responsibility to keep your login credentials secure. We recommend not sharing your username, password, or other account details. If you believe your account has been compromised, please contact us immediately.
Communicating with You. We use your personal information to provide customer support and improve our services. This helps us respond to your inquiries, offer effective services, and maintain our business relationship with you.

Cookies

Like many websites, we use cookies on our Site. We use cookies to power and improve our Site and Services (including remembering your actions and preferences), run analytics, and better understand how users interact with our Services. This helps us to administer, optimize, and enhance your experience on our Site. We may also allow third parties and service providers to use cookies on our Site to tailor services, products, and advertising to your interests.

Most browsers automatically accept cookies by default, but you can set your browser to remove or reject cookies through your browser controls. However, blocking or removing cookies may negatively impact your experience on our Site, and some features or functionalities may not work correctly. Additionally, blocking cookies may not entirely prevent information sharing with third parties, such as advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. These circumstances may include:

With vendors or third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
With business and marketing partners to provide services or advertise to you. Our business and marketing partners will use your information in line with their own privacy notices.
When you request, direct, or otherwise consent to our disclosure of information to third parties, such as shipping products or using social media widgets or login integrations.
With our affiliates or within our corporate group, in our legitimate interests to run a successful business.
In connection with a business transaction, such as a merger or bankruptcy, to comply with legal obligations (e.g., responding to subpoenas, search warrants), to enforce applicable terms of service, or to protect the Services, our rights, and the rights of our users or others.

In the past 12 months, we have disclosed the following categories of personal information for the purposes outlined in the sections “How We Collect and Use Your Personal Information” and “Disclosure of Personal Information.”

Category of Recipients

Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)
Business and marketing partners
Affiliates

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

User Generated Content

The Services may allow you to post product reviews or other user-generated content. If you choose to submit user-generated content to any public area of the Services, this content will be public and accessible to anyone.

We do not control who will have access to the information you choose to make available to others, nor can we ensure that those who access such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you make publicly available, or for the accuracy, use, or misuse of any information you disclose or receive from third parties.

Third Party Websites and Links

Our Site may contain links to websites or other online platforms operated by third parties. If you follow these links to websites not affiliated with or controlled by us, please review their privacy and security policies, as well as their terms and conditions. We do not guarantee and are not responsible for the privacy or security practices of these third-party sites, including the accuracy, completeness, or reliability of the information they provide. Information you share on public or semi-public platforms, including third-party social media, may also be viewable by other users of those platforms or our Services without limitation as to its use by us or those third parties. The inclusion of such links on our Site does not imply endorsement of the content or its owners or operators, unless explicitly stated by us.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect any personal information from children. If you are a parent or guardian of a child who has provided us with their personal information, please contact us using the details below, and we will take steps to delete such information.

As of the Effective Date of this Privacy Policy, we do not knowingly “share” or “sell” (as defined by applicable law) the personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that while we strive to protect your personal information, no security measures are perfect or impenetrable, and we cannot guarantee complete security. Additionally, any information you send to us may not be secure while in transit. We recommend that you refrain from using unsecured channels to communicate sensitive or confidential information.

The duration for which we retain your personal information depends on various factors, including whether we need the information to maintain your account, provide our Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on your location, you may have some or all of the rights listed below concerning your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in some cases, we may decline your request as permitted by law.

Right to Access / Know: You may have the right to request access to personal information that we hold about you, including details regarding how we use and share your information.
Right to Delete: You may have the right to request that we delete personal information we maintain about you.
Right to Correct: You may have the right to request that we correct any inaccurate personal information we hold about you.
Right of Portability: You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, under certain circumstances and with certain exceptions.

You can exercise any of these rights where indicated on our Site or by contacting us using the details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to your request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner, as required under applicable law.

Complaints

If you have any complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on your location, you may have the right to appeal our decision by reaching out to us using the contact details set out below, or by lodging your complaint with your local data protection authority.

International Users

Please note that we may transfer, store, and process your personal information outside the country in which you reside, including the United States. Your personal information may also be processed by our staff and third-party service providers and partners located in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority in the UK, as applicable, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at support@thesvgprints.com

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